Scam artists and pandemics

Guinness Care News Article - 7 September 2020
Scam artists and pandemics

Many scam artists use a crisis to their advantage and adapt old scams to prey on current fears. Known as ‘disaster fraud’, this creates a sense of urgency and plays on your worries, so you’ll find it harder to make rational decisions.

How to protect yourself:

Phone calls and doorstop scams:

  • Take a moment to stop and think before parting with any money or information. If you’re not sure, you can always hang up the phone - it’s okay to challenge information given to you
  • Never call someone back on the number provided – always try and find their contact details from a trusted source
  • Banks, Police or the NHS will never ask you to transfer money or ask for personal information from you over the phone
  • If you’re not expecting someone, and you’re unsure of the person’s identity, don’t open your door

Emails, passwords and security

  • Create a separate password for your email account that’s unique to any other password
  • Always update your device when prompted – the manufacturer may have found a security issue that needs fixing
  • Turn on two-factor authentication where possible
  • When choosing a password, use three random words and never use your birth year

How can I report a scam? 

  • If you think you’ve been scammed, it’s important to contact your bank immediately
  • Report the scam to Action Fraud by calling 0300 123 2040 or via their reporting site:
  • If you’ve received a suspicious email, forward it to: [email protected]
  • Any doorstep crimes should be reported to the police on 101 or if you’re in immediate danger call 999.

Guinness Care are in partnership with Friends Against Scams, for more information on how we’re protecting our customers please click here.