FAQs

 

Choosing the right care is important and you will probably have some questions. If you can’t find the answers you need here, please contact us.


Your care

Which services do you offer?

We support people with a wide range of challenges and living situations. From general home care needs such as personal care or help with the shopping, to more demanding complex care needs such as dementia, long term illness or end of life situations. Find out more

Do I have to enter into a contract with you?

Yes, if you decide to arrange care with us.

How will I be able to identify my carers?

We aim to introduce you to the carers who will work with you.  All our carers wear the Guinness Care uniform – you can see it here. All our carers carry an ID badge and will present it to you when they arrive at your home.

Will I always have the same carer(s) each time?

Each customer has a small team of carers, to ensure that your visits are always covered, even when some staff are away.


Paying for care

You currently provide a package of care for me through the Local Authority - how can I add extra services?

You can call us on 0300 123 0705.  We will visit you to discuss your specific care needs.  Usually you’ll need to cover the cost of this additional care yourself.

How do I find out if I’m eligible for Local Authority funded care?

You can find out more about funding your care here.

I am not eligible for Council-funded care - can Guinness Care help me?

Yes we can. You can call us on 0300 123 0705. We will visit you to discuss your specific care needs.

How will I be charged for your care services?

You will receive a monthly bill which covers any services received in the previous month.

 

Call us on 0300 123 0705 to chat about your options
Monday to Friday, 9am–5pm

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