At Guinness Care, we recognise that our high quality service depends on the drive and dedication of our people. That’s why, from the word go, our carers are supported and given the skills and knowledge they need to be confident and effective in their role, and we make sure that our Care at Home team learn from the best.
Meet Leona, Guinness Care Trainer for the South West. She’s been at Guinness Care for over ten years and shares all about her Guinness Care career so far:
Can you tell me about your first role and how it has changed over the years?
I started working for Guinness Care as a Sheltered Scheme Manager, and really enjoyed supporting customers to live independently in a safe and friendly environment.
When I saw the Guinness Care Trainer role advertised, I thought it would be a great opportunity to share my knowledge and skills that I had learnt over my years in the care sector with other Guinness Care employees. I’ve now been doing this for almost 3 years.
What made you decide on a career in care?
As a child, I used to go to a local care home for the elderly with my grandma to run armchair aerobics and bingo sessions for the residents. I loved it!! Hearing about the amazing lives that the residents had had was an inspiration. This kick started my interest in working in the care sector.
What do you think makes a good carer?
I think care work is a vocation and must come from your heart. For me it’s all about the ‘mum’ test - is this good enough for my mum?
What’s your favourite thing about your job?
Becoming a trainer was a steep learning curve for me but I have loved every minute. I get to meet some awesome delegates on our training courses and love hearing about their experiences.
What’s been the best training you’ve received at Guinness Care?
I always enjoy the opportunity for self-improvement so really enjoy training of any kind. My favourite course was Amazing Service, because it was interactive and focused on what is important, our customers.
Can you tell me about the training you deliver?
The Guinness Care Learning Academy provide a wide range of courses for Guinness Care staff with a wealth of knowledge and expertise. New employees complete a range of tailored training programmes which include safeguarding adults, manual handling, medication, emergency first aid, food hygiene, customer service and diversity and inclusion.
As Guinness Care offers a fully paid induction and the opportunity to gain Level 2 Diploma in Care paid for by us, you don’t need any experience to kick start your career in care with us, although if you do that would be great too! Find out more about working for us here.