Dementia support
Dementia support

Dementia support


We want to help our customers live well and keep their independence for as long as possible. So, we have taken practical steps to become a dementia-friendly organisation.

Five years ago, we made a commitment to be a dementia-friendly organisation. Years on, we’ve significantly improved our knowledge around how best to support our customers living with dementia. Tailoring our services and creating dementia-friendly environments is now part of our day-to-day approach.

Raising awareness

We advocate the Dementia Friends programme, as well as providing our employees with extensive training.

Dementia Friends is an initiative set up by the Alzheimer’s Society to change people’s perceptions of dementia. It aims to transform the way the nation thinks, acts and talks about the condition. It’s focuses on taking understanding and turning it into action. From telling friends about the programme to visiting someone with dementia, every action counts.

Support for people living with dementia

Our approach to being dementia-friendly includes:

  • training our staff to provide supportive care for people living with dementia
  • working with local health and care providers and dementia groups
  • knowing which of our customers are living with dementia so we can tailor their services
  • making sure our new homes and major refurbishments are dementia-friendly
  • offering aids, adaptations and assistive technology to help our customers stay in their own homes for as long as possible

More information on our work to be dementia-friendly:

Other support available:

A number of other organisations offer resources and advice about living with dementia:

Call us on 0300 123 0705 to chat about your options
Monday to Friday, 9am–5pm

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